black friday event 

store credits only/exchanges only. NO REFUNDS FOR BLACK FRIDAY EVENT. For questions on sizing please DM or email us!

 

eligibility for return 

items purchased from elevate dancewear are eligible for a refund or exchange if returned within 14 days of delivery date. you will have up to 30 days from the delivery date to return for store credit. store credits will be issued for the amount paid at the time of purchase. return items must be unworn, unwashed, undamaged, unused, and with all original tags attached. 

undergarments must be worn when trying on merchandise. due to health regulations, styles that are soiled, worn, damaged, or laundered will not be accepted. it is at elevate dancewear's discretion to determine if the returned product has been soiled. if it is determined to be soiled, orders will not be accepted for a return or store credit. elevate dancewear cannot send back the order and will have to damage out any soiled items. 

Elevate dancewear reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

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start my return

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• domestic (us) customers - once you email us, you will receive an email with the return label and exact instructions to return. print off the prepaid label and affix it to the return package.

• international customers - we do not provide international return labels at this time. once you have emailed us, you will be provided with the return address and any relevant information to complete your return/exchange.

return + exchange options

• exchange - new size
  love the item, just not the right size? exchange for the exact same item in a new size. as soon as your return item(s) is scanned in and in-transit back to us, your exchange item will be processed and on its way to you!

• exchange for new item - shop now!
  want to try a new style or color? we’ve got you covered! head on over to the website! any price difference can be paid for during the shop now exchange process! as soon as your return item(s) is scanned in and in-transit back to us, your exchange item will be processed and on its way to you.
  in the unlikely event that the item(s) requested goes out of stock, you will be issued a store credit in the form of store credit e-gift code. 

• store credit return
  want some more elevate dancewear, just not right now? no problem! receive a gift card code via email once your return item is scanned in and in-transit back to us!

• return for refund
  love elevate, but changed your mind? it's okay, we still love you! receive a refund (minus a handling fee) to your original payment method once your return is received by elevate and approved by our team.

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you will receive the funds from the refund in your account approximately 3-5 business days after the date on which the refund is initiated. (this is an aspect of how the banking system works and is out of our control.) note that refunds may appear in the form of a reversal and can only be refunded to the original form of payment. in the case of a reversal, the original payment may drop off of your bank statement, and a separate credit may not necessarily be issued.

if you used an elevate dancewear gift card on your original order and returned it for refund, the funds will be immediately reloaded to the original gift card when the refund is initiated, and available for immediate use.

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i purchased during a promotional sale. can i still get the discount if i return the items?

discount codes can only be accessed during the timeframe of the sale. if you are unsure on sizing, we recommend purchasing two sizes and returning the one that doesn't work out since we are unable to extend discount codes beyond the sale timeframe. please keep in mind that our return policy is 14 days for refund/exchange, and 30 days for store credit. 

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i would like to return something for a refund but the card i used to make the purchase is no longer active. what should i do?

we will refund the original card as banks will reroute the refund on their end. if the card is expired or cancelled, your new card will be credited with the refund. in the rare case that you don't have a new card, the bank will usually send the refund to your bank account or contact you directly.

in the worst case that the bank doesn’t know what to do or how to contact you, they will contact us and we will happily work out an arrangement with you!

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i received a damaged item, what should i do?

claims for damaged or faulty items must be reported within 15 days of receiving your items to ensure proper credit. please notify our customer service team by emailing a photo to us along with the style name. we will respond within 1-2 business days to take care of you! 

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my order didn't get to me until recently and i missed the 14-day window, am i out of luck?

absolutely not! exceptions can be made in instances such as this where our fulfillment service takes longer than usual to deliver your package. simply contact us and we’ll be happy to help!

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i picked store credit as my refund method, but i lost the code, can you help?

yes! we keep a record of any gift card that is issued as store credit and can resend or recreate the code as needed, simply contact us through email. 

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i was sent the wrong item; how do i get the right one?

please send us an email and we will respond within 24-48 hours. 

 

If you have any questions at all please don't hesitate to contact us! 

-Elevate Team